{"id":5070,"date":"2024-01-18T10:12:27","date_gmt":"2024-01-18T10:12:27","guid":{"rendered":"https:\/\/enforcementconductboard.org\/?page_id=5070"},"modified":"2026-03-11T08:52:50","modified_gmt":"2026-03-11T08:52:50","slug":"standards","status":"publish","type":"page","link":"https:\/\/enforcementconductboard.org\/cy\/standards\/","title":{"rendered":"Safonau"},"content":{"rendered":"
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Ein Gwaith<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Safonau<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Trosolwg<\/strong><\/p>

As part of the ECB\u2019s commitment to ensuring everyone subject to enforcement action is treated fairly, we have produced a new set of Standards and guidance for ECB accredited enforcement firms and those who work for them.<\/p>

The Standards set a new benchmark for enforcement work, ensuring that all those in the enforcement sector and people subject to enforcement action know what fair enforcement means in practice.<\/p>

This page explains why we have done this; what the new Standards mean and what you can expect if the enforcement firm handling your debt is ECB accredited.<\/p>

Safonau ECB<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cefndir<\/strong><\/p>

Mae'r rheolau sy'n esbonio'r hyn y caniateir i Asiantau Gorfodi ei wneud wrth orfodi dyled wedi'u nodi yn y\u00a0Rheoliadau Cymryd Rheolaeth o Nwyddau<\/a>. Fodd bynnag, nid ydynt yn pennu sut y dylai asiantau gorfodi weithredu wrth wneud eu gwaith.<\/p>

Er mwyn mynd i\u2019r afael \u00e2 hyn, yn 2014 cyflwynodd y Weinyddiaeth Gyfiawnder (MoJ) Safonau Cenedlaethol nad ydynt yn rhwymol sy\u2019n pennu rhai disgwyliadau ynghylch sut y dylai asiantau gorfodi ymddwyn.<\/p>

The National Standards cover some important areas but they have not been updated for over a decade and have a number of gaps. The ECB\u2019s Standards build and improve on what is in the National Standards, so that they reflect best practice in modern day enforcement e.g. the use of body worn video cameras; and cover the actions of enforcement firms and frontline staff including call centre staff as well as individual agents.<\/p>

We worked with the enforcement industry, the debt advice sector and people with lived experience of enforcement to develop the Standards to ensure they are comprehensive and ambitious. You can read our response to the consultation on the Standards below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ymateb i'r Ymgynghoriad ar Safonau'r ECB ar gyfer Gwaith Gorfodi a Model Goruchwylio<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ein gobaith yw, ymhen amser, y bydd y Weinyddiaeth Gyfiawnder yn tynnu ei Safonau Cenedlaethol presennol ar gyfer gorfodi yn \u00f4l, fel mai safonau\u2019r ECB fydd yr un ffynhonnell safonau ar gyfer gwaith gorfodi.<\/p>

\u00a0Yn y cyfamser, rydym wedi alinio ein safonau \u00e2\u2019r Safonau Cenedlaethol, fel y gall asiantau gorfodi fod yn hyderus, wrth gyrraedd ein safonau, y byddant hefyd yn bodloni\u2019r Safonau Cenedlaethol.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Safonau ECB<\/strong><\/h2>

Our new Standards were published on 29th October 2024 and came into effect in January 2025.<\/strong><\/p>

Maent yn nodi'n glir ein disgwyliadau ar gyfer asiantau unigol a chwmn\u00efau yn y sector gorfodi.<\/p>

Meeting these Standards is a condition of our accreditation scheme.<\/p>

The aim of our Standards is to drive sustainable improvements in the enforcement sector by incorporating existing best practices and setting clear expectations to ensure consistently high performance, with the same standards being met every time enforcement action is taken by an ECB accredited firm.<\/p>

Ar gyfer asiantau<\/strong> our Standards build upon the existing National Standards and give clear guidance on what is expected of individual enforcement agents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Safonau ECB ar gyfer Asiantau V1.1<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ar gyfer cwmn\u00efau gorfodi<\/strong> rydym wedi gosod disgwyliadau clir o'r canlyniadau a'r camau gweithredu angenrheidiol, tra'n caniat\u00e1u lle i arloesi ac addasu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Safonau'r ECB ar gyfer Cwmn\u00efau V1.1<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ar gyfer credydwyr<\/strong><\/p>

We haven\u2019t introduced any new Standards for now. Given the important role creditors play in the enforcement process we will continue to engage with them over the coming months. In the meantime, the existing Standards for creditors will continue to apply.<\/p>

From time to time we update our Standards. Archived versions of the Standards can be found at the bottom of this page.<\/p>

\u00a0<\/p>

Bregusrwydd<\/strong><\/p>

Because vulnerability is such a complex issue, we took the decision to develop Vulnerability Standards separately from the main Standards, allowing more time for consultation and discussion. We published our Vulnerability Standards in March 2026 and they will come into effect in January 2027. At that point, they will be merged into the existing Standards.<\/p>

View Vulnerability page<\/a>.<\/p>

\u00a0<\/p>

Goruchwyliaeth<\/strong><\/p>

Dechreuodd yr ECB ar oruchwyliaeth weithredol ym mis Ionawr 2025. Gallwch ddod o hyd i ragor o wybodaeth am ein model goruchwylio gweithredol yma<\/a>. Byddwn yn cymryd camau pan fyddwn yn canfod achosion o dorri ein safonau, ac ar gyfer achosion difrifol neu barhaus, gallai hyn gynnwys gosod sancsiynau.<\/p>

\u00a0<\/p>

Rhyngweithio \u00e2'r Safonau Cenedlaethol presennol<\/strong><\/p>

It is our intention that our Standards will replace the current National Standards and we are working with the MoJ to ensure that enforcement agents and agencies have one clear set of Standards to follow.<\/p>

\u00a0<\/p>

Archived versions of the Standards <\/strong><\/p>

Below you can find the previous versions of the Standards that were published in October 2024.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Safonau ECB ar gyfer Cwmn\u00efau<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Safonau ECB ar gyfer Asiantau<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tYn \u00f4l i'r brig\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Our Work Standards Overview As part of the ECB\u2019s commitment to ensuring everyone subject to enforcement action is treated fairly, we have produced a new set of Standards and guidance for ECB accredited enforcement firms and those who work for them. 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