{"id":6123,"date":"2024-10-10T11:53:31","date_gmt":"2024-10-10T11:53:31","guid":{"rendered":"https:\/\/enforcementconductboard.org\/?p=6123"},"modified":"2024-10-10T12:02:30","modified_gmt":"2024-10-10T12:02:30","slug":"consultation-on-ecb-approach-to-complaints-handling-and-sanctions","status":"publish","type":"post","link":"https:\/\/enforcementconductboard.org\/cy\/consultation-on-ecb-approach-to-complaints-handling-and-sanctions\/","title":{"rendered":"Ymgynghoriad ar ddull yr ECB o ymdrin \u00e2 Chwynion a Sancsiynau"},"content":{"rendered":"<p class=\"\">Mae heddiw\u2019n ddiwrnod pwysig i\u2019r ECB wrth i ni lansio ein hymgynghoriad ar sut y byddwn yn rhedeg ein proses gwyno newydd a nodi ein disgwyliadau gan gwmn\u00efau gorfodi wrth ymdrin \u00e2 chwynion. Gall gweithdrefnau cwyno presennol fod yn ddryslyd a gall pobl weithiau ganfod eu hunain mewn prosesau cymhleth, heb y posibilrwydd o adolygiad annibynnol.&nbsp;<\/p>\n\n\n\n<p class=\"\">Mae hyn yn cael ei gymhlethu ymhellach oherwydd gall pob math o ddyled a chredydwr gael ei broses gwyno unigryw ei hun a&#039;i llwybr apelio. Mae&#039;r diffyg cysondeb hwn yn ei gwneud yn anodd i bobl ddod o hyd i ateb syml pan fyddant ei angen fwyaf.<\/p>\n\n\n\n<p class=\"\">Dyna pam yr ydym wedi bod yn gweithio&#039;n galed i ddarparu system gwynion well ar gyfer pobl sydd wedi profi camau gorfodi.<\/p>\n\n\n\n<p class=\"\">Rydym wedi creu set newydd o safonau ar gyfer y sector gorfodi, sy&#039;n cynnwys manylion ar sut y dylai cwmn\u00efau ymdrin \u00e2 chwynion.<\/p>\n\n\n\n<p class=\"\">Ar \u00f4l ymgynghori ar y safonau hyn dros yr haf, rydym ar fin eu cyflwyno yn ystod yr wythnosau nesaf. Gallwch ddarganfod mwy yma: <a href=\"https:\/\/enforcementconductboard.org\/cy\/standards\/\" target=\"_blank\" rel=\"noreferrer noopener\">CYSYLLTIAD<\/a>.<\/p>\n\n\n\n<p class=\"\">Rydym nawr yn ymgynghori ar ganllawiau a fydd yn cyd-fynd \u00e2&#039;r safonau cwynion. Mae hyn yn cynnwys darpariaeth y dylai cwmn\u00efau ddarparu un ymateb ffurfiol yn unig i g\u0175yn cyn y gellir ei huwchgyfeirio atom.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"\">Byddwn yn darparu swyddogaeth gwyno ail haen arall ac rydym hefyd yn ymgynghori ar ein polisi ymdrin \u00e2 chwynion ein hunain i reoli sut mae ein gwasanaeth yn mynd i&#039;r afael \u00e2 materion sy&#039;n codi yn ystod y broses orfodi. Rwy\u2019n hynod ddiolchgar i bawb sydd wedi cymryd yr amser i gwrdd \u00e2 mi a\u2019r t\u00eem i drafod y syniadau a\u2019r cynlluniau hyn. O gyfarfodydd un-i-un gyda chwmn\u00efau gorfodi ac awdurdodau lleol i weithdai gyda sefydliadau cyngor ar ddyledion, mae\u2019r safbwyntiau a\u2019r safbwyntiau a rannwyd wedi bod yn amhrisiadwy. Mae\u2019r safbwyntiau hynny, ynghyd \u00e2 chanfyddiadau\u2019r gweithdai profiad byw gyda phobl sydd wedi bod yn destun camau gorfodi wedi hogi ein ffordd o feddwl a\u2019n hymagwedd.&nbsp;<\/p>\n\n\n\n<p class=\"\">Rydym yn awyddus i glywed eich barn ar y cynigion hyn. Gallwch adolygu&#039;r ymgynghoriad <a href=\"https:\/\/enforcementconductboard.org\/wp-content\/uploads\/2024\/10\/Consultation-on-ECB-approach-to-Complaints-Handling-and-Sanctions.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">yma<\/a><a>.<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"\">Daw&#039;r ymgynghoriad i ben yn <strong>5pm dydd Iau 7<sup>ed<\/sup> Tachwedd 2024.<\/strong><br><br>Anfonwch eich ymatebion i&nbsp;<a href=\"mailto:contact@enforcementconductboard.org\">contact@enforcementconductboard.org<\/a><\/p>\n\n\n\n<p class=\"\"><br>Edrychwn ymlaen at glywed eich barn ac at barhau i weithio gyda chi i gyd wrth i ni gyflawni ein cenhadaeth gyffredin i sicrhau bod pawb sy&#039;n profi camau gorfodi yn cael eu trin yn deg.&nbsp;<\/p>\n\n\n\n<p class=\"\"><br><br><strong>Claire Evans<br>Rheolwr Cwynion yr ECB<\/strong><\/p>\n\n\n\n<p class=\"\"><a id=\"_msocom_1\"><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Today is an important day for the ECB as we launch our consultation on how we will run our new complaints process and set out our expectations of enforcement firms when handling complaints. Current complaints procedures can be confusing with people sometimes finding themselves caught up in complicated processes, without the possibility of an independent [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[19],"tags":[],"class_list":["post-6123","post","type-post","status-publish","format-standard","hentry","category-ecb-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Consultation on ECB approach to Complaints Handling and Sanctions - enforcementconductboard<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enforcementconductboard.org\/cy\/consultation-on-ecb-approach-to-complaints-handling-and-sanctions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consultation on ECB approach to Complaints Handling and Sanctions\" \/>\n<meta property=\"og:description\" content=\"Today is an important day for the ECB as we launch our consultation on how we will run our new complaints process and set out our expectations of enforcement firms when handling complaints. 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