{"id":7440,"date":"2025-05-28T20:20:26","date_gmt":"2025-05-28T20:20:26","guid":{"rendered":"https:\/\/enforcementconductboard.org\/?p=7440"},"modified":"2025-05-28T20:31:01","modified_gmt":"2025-05-28T20:31:01","slug":"complaints-update-and-memorandum-of-understanding-with-the-local-government-and-social-care-ombudsman","status":"publish","type":"post","link":"https:\/\/enforcementconductboard.org\/cy\/complaints-update-and-memorandum-of-understanding-with-the-local-government-and-social-care-ombudsman\/","title":{"rendered":"Diweddariad ar gwynion a Memorandwm o Ddealltwriaeth gyda&#039;r Ombwdsmon Llywodraeth Leol a Gofal Cymdeithasol"},"content":{"rendered":"<p class=\"\">Ym mis Ionawr 2025, lansiwyd ein gwasanaeth trin cwynion \u2013 carreg filltir bwysig yng nghenhadaeth y BCE i wneud camau gorfodi yn decach. Roeddem yn gwybod y gallai&#039;r llwybrau presennol ar gyfer cwynion fod yn gymhleth ac yn anodd eu llywio, gyda chwmn\u00efau a chredydwyr yn cymryd nifer o wahanol ddulliau. Yn syml, ein nod oedd creu ffordd syml, gyson a hygyrch i bobl gwyno os ydynt yn credu bod cwmni neu asiant gorfodi wedi eu trin yn annheg.<\/p>\n\n\n\n<p class=\"\">Hyd yn hyn rydym wedi derbyn dros 120 o gwynion, ac mae&#039;r niferoedd yn cynyddu o wythnos i wythnos. Nid ydym wedi hyrwyddo&#039;r gwasanaeth yn weithredol, ond rydym yn disgwyl i gwmn\u00efau sicrhau bod eu cleientiaid yn cael gwybod am yr opsiwn pan fyddant yn cyrraedd diwedd proses y cwmni ei hun. Mae nifer o sefydliadau cyngor ar ddyledion bellach yn eu cyfeirio at ein gwasanaeth.<\/p>\n\n\n\n<p class=\"\"><strong>Sut mae&#039;n gweithio<\/strong><\/p>\n\n\n\n<p class=\"\">Dim ond cwynion am gamau gorfodi sydd wedi digwydd ar \u00f4l 1 Ionawr 2025 y gallwn eu hystyried, a dim ond mewn perthynas \u00e2 chwmn\u00efau sydd wedi&#039;u hachredu gan y BCE.<\/p>\n\n\n\n<p class=\"\">Rhaid i achwynwyr fynd trwy broses gwyno cwmni ei hun yn gyntaf, ac mae ein safonau ar gyfer cwmn\u00efau yn nodi&#039;r ffordd yr ydym yn disgwyl i gwmn\u00efau ymdrin \u00e2&#039;r cwynion hynny. Os yw achwynydd yn teimlo nad yw&#039;r cwmni wedi mynd i&#039;r afael \u00e2&#039;r g\u0175yn yn deg, gallant wedyn ddod at y BCE i ymchwilio ymhellach. Mae ein penderfyniadau&#039;n seiliedig ar a yw&#039;r asiant gorfodi neu&#039;r cwmni wedi gweithredu yn unol \u00e2&#039;n safonau ac wedi bodloni&#039;r safonau arferol ar gyfer gwasanaeth da. Lle byddwn yn canfod torri ein safonau, rydym yn argymell iawndal priodol i&#039;r sawl sy&#039;n cwyno - ac mae gweithredu&#039;r argymhellion hynny yn ofyniad ar gyfer achrediad y BCE.&nbsp;<\/p>\n\n\n\n<p class=\"\"><strong>Gweithio gyda&#039;r Ombwdsmon Llywodraeth Leol<\/strong><\/p>\n\n\n\n<p class=\"\">Rydym yn cydnabod bod cyrff eraill yn gweithredu mewn maes tebyg i ni, ac mae&#039;n bwysig rhoi eglurder ynghylch ein cylch gwaith a sut y byddwn yn gweithio gyda&#039;r cyrff hyn. Yn benodol, rydym yn falch o fod wedi cyhoeddi Memorandwm o Ddealltwriaeth gyda&#039;r Ombwdsmon Llywodraeth Leol a Gofal Cymdeithasol (LGSCO) ym mis Mai.<em>, <\/em>nodi&#039;r ffyrdd y byddwn yn gweithio gyda&#039;n gilydd.<\/p>\n\n\n\n<p class=\"\">Mae&#039;r BCE yn darparu llwybr cwynion annibynnol wedi&#039;i dargedu, cyflym ac uniongyrchol i aelodau&#039;r cyhoedd y mae eu cwyn yn ymwneud yn benodol \u00e2 gweithredoedd cwmni gorfodi neu asiant gorfodi. Gall y LGSCO hefyd ymchwilio i gwynion sy&#039;n ymwneud \u00e2 chwmni neu asiant sy&#039;n gweithio ar ran awdurdod lleol, ochr yn ochr \u00e2 materion ehangach sy&#039;n ymwneud \u00e2 gweithredoedd yr awdurdod lleol ei hun, gydag unrhyw ganfyddiadau o fai yn erbyn yr awdurdod lleol. O ystyried y potensial ar gyfer gorgyffwrdd, mae ein sefydliadau wedi cydweithio i gytuno ar yr egwyddorion canlynol ar gyfer rheoli cwynion yn gyson ac ar y cyd:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Bydd y LGSCO yn ystyried safonau\u2019r BCE a phenderfyniadau\u2019r BCE wrth ystyried cwyn.<br><br><\/li>\n\n\n\n<li class=\"\">Byddwn yn cyfeirio at ein gilydd yn \u00f4l yr angen, ac yn ystyried yn ofalus pa sefydliad sydd yn y sefyllfa orau i fwrw ymlaen \u00e2 chwyn.<br><br><\/li>\n\n\n\n<li class=\"\">Ni fydd y BCE yn ymchwilio tra bydd y LGSCO yn gwneud hynny, ac ni fyddwn yn ailagor achos y maent eisoes wedi&#039;i glywed chwaith.<br><br><\/li>\n\n\n\n<li class=\"\">Ni fydd y BCE yn ystyried nac yn gwneud sylwadau ar gamau gweithredu awdurdod lleol yn ein hymchwiliadau.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"\">Yn hollbwysig, nid yw r\u00f4l y BCE mewn cwynion yn dileu nac yn lleihau hawliau statudol pobl i gwyno i&#039;r LGSCO, Ombwdsmon Gwasanaethau Cyhoeddus Cymru nac unrhyw gorff perthnasol arall os dyna sut y maent yn dymuno bwrw ymlaen. Felly, wrth gyfeirio at y BCE ar ddiwedd eu proses gwyno fewnol, ni ddylai cwmn\u00efau gorfodi awgrymu nad yw&#039;r llwybrau eraill hyn yn opsiwn mwyach. Trafodir y mater hwn ymhellach yn ein canllawiau cwynion, y gellir eu cyrchu. <a href=\"https:\/\/enforcementconductboard.org\/wp-content\/uploads\/2024\/12\/The-Guidance-to-the-Standards-on-Complaints.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">yma<\/a>. \u00a0<\/p>\n\n\n\n<p class=\"\">Edrychwn ymlaen at weithio gyda chydweithwyr LGSCO i hyrwyddo profiad di-dor a chadarnhaol i aelodau&#039;r cyhoedd, sut bynnag y maent yn dewis bwrw ymlaen \u00e2&#039;u cwyn. Gellir dod o hyd i&#039;r Memorandwm Cyd-ddealltwriaeth, a&#039;n datganiad i&#039;r wasg ar y cyd, ar wefan y BCE. <a href=\"https:\/\/enforcementconductboard.org\/wp-content\/uploads\/2025\/05\/ECB-LGSCO-MOU-May-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">yma.<\/a> \u00a0<\/p>\n\n\n\n<p class=\"\"><strong>Edrych Ymlaen<\/strong><\/p>\n\n\n\n<p class=\"\">Rydym am i&#039;n gwasanaeth cwynion fod yn gatalydd ar gyfer gwelliannau parhaus yn y diwydiant ehangach. Rydym yn bwriadu rhannu&#039;r dysgu sy&#039;n dod i&#039;r amlwg o gwynion yn ddiweddarach eleni, trwy gyfres o weithdai a briffiau. Bydd hyn yn cynnwys lle rydym yn gweld pethau&#039;n mynd o chwith, yn ogystal ag arfer da nodedig yr ydym wedi&#039;i ganfod.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"\">Chris Nichols<br>Prif Swyddog Gweithredol, Bwrdd Ymddygiad Gorfodi<\/p>","protected":false},"excerpt":{"rendered":"<p>Ym mis Ionawr 2025, lansiwyd ein gwasanaeth trin cwynion \u2013 carreg filltir bwysig yng nghenhadaeth y BCE i wneud camau gorfodi yn decach. Roeddem yn gwybod y gallai&#039;r llwybrau presennol ar gyfer cwynion fod yn gymhleth ac yn anodd eu llywio, gyda chwmn\u00efau a chredydwyr yn cymryd nifer o wahanol ddulliau. Yn syml, ein nod oedd creu ffordd syml, gyson a hygyrch i bobl gwyno os ydynt yn credu bod cwmni neu asiant gorfodi wedi eu trin yn annheg.<\/p>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[19],"tags":[],"class_list":["post-7440","post","type-post","status-publish","format-standard","hentry","category-ecb-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Complaints update and Memorandum of Understanding with the Local Government and Social Care Ombudsman - enforcementconductboard<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enforcementconductboard.org\/cy\/complaints-update-and-memorandum-of-understanding-with-the-local-government-and-social-care-ombudsman\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints update and Memorandum of Understanding with the Local Government and Social Care Ombudsman\" \/>\n<meta property=\"og:description\" content=\"In January 2025 we launched our complaints handling service \u2013 an important milestone in the ECB\u2019s mission to make enforcement action fairer. 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We knew that the existing routes for complaints could be complex and hard to navigate, with firms and creditors taking a number of different approaches. 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