{"id":7945,"date":"2026-03-23T10:34:43","date_gmt":"2026-03-23T10:34:43","guid":{"rendered":"https:\/\/enforcementconductboard.org\/?p=7945"},"modified":"2026-03-23T10:43:33","modified_gmt":"2026-03-23T10:43:33","slug":"new-ecb-vulnerability-standards-launched-setting-a-higher-bar-for-fair-enforcement-bailiff-action","status":"publish","type":"post","link":"https:\/\/enforcementconductboard.org\/cy\/new-ecb-vulnerability-standards-launched-setting-a-higher-bar-for-fair-enforcement-bailiff-action\/","title":{"rendered":"New ECB Vulnerability Standards launched, setting a higher bar for fair enforcement (bailiff) action"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-4348f57f03aafa759cfe06b53058372a wp-block-paragraph\">The ECB has today published new Vulnerability Standards for enforcement firms and agents. The Standards provide stronger protections for people in vulnerable situations.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-d4aee2fd6f19c58d0c04565282fe72ab wp-block-paragraph\">Over 7 million cases of unpaid debts are sent out for enforcement each year, with the industry recovering over a billion pounds, much of which is for the public purse. The ECB ensures that enforcement is done fairly, and these new Standards set out the practical steps that firms and agents need to take when they come into contact with vulnerable people.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-96a554586b5f27d02a8485e1e82c2cfb wp-block-paragraph\">The new Standards will,<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-51be68faadb23c5b381359276826b8b8\">set a new, higher bar for how enforcement firms and agents identify and respond to vulnerability,<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-0dff74edaeacd6ad7e2386d99e097fed\">encourage greater use of sustainable repayment plans when people cannot repay in full,<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-4d95f019ddbf635eaa1258e8f5c87703\">make it easier for people subject to enforcement to get debt advice where appropriate,<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-e979e20be1164f0bf9fa47971d421f57\">require firms to provide training and guidance so that all staff know how to support vulnerable customers,<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-b48e6eb2455dd9c63f390468a2870c6a\">ensure that agent remuneration does not incentivise breaches of the standards.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-0e4dd91821047ee2d459489a8a087679 wp-block-paragraph\">The Standards take effect in January 2027. Enforcement firms must produce implementation plans by June 2026 to show how they, and the agents they employ, will prepare. Over the summer the ECB will work with stakeholders to produce supporting guidance to accompany the Standards.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-66f67fed1875e28f3a8958622d25fdf8 wp-block-paragraph\"><strong>Chris Nichols, CEO of the Enforcement Conduct Board said,<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-d66cb35010b5d7d88547262e0f751809 wp-block-paragraph\">\u201cEnforcement can be a challenging experience for vulnerable people. These new Standards provide crucial additional protections for those who need them most.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-ece186e135e08407d9e095a251e6daff wp-block-paragraph\">\u201cWith their launch we now have a comprehensive set of requirements covering every aspect of enforcement work, ensuring fairness for everybody who experiences enforcement action. &nbsp;<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-c5817296c32f6b2eb262b9274736bc45 wp-block-paragraph\">\u201cI am encouraged by the constructive way the industry has engaged with and supported the development of these new Standards, which set a significantly higher bar for how enforcement firms and agents must identify and respond to vulnerability. Continuing this engagement will be essential as our focus turns to implementation. &nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-be415013f5a10aa4648f637abf8281f9 wp-block-paragraph\">\u201cThrough our oversight, the ECB will ensure that the Standards are properly embedded and the outcomes they are designed to deliver are consistently achieved across the sector.\u201d<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-70f65d01825ace63a289732b094a31fc wp-block-paragraph\">The Standards follow a year of engagement with firms, agents, debt advisers, creditors, and people with lived experience. The ECB ran numerous workshops and focus groups, as well as launching a formal consultation last September. Several changes were made to the draft Standards as a result of that feedback, including<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-0dcaa46de6f40be62f1723fb822425fd\">a more concise definition of vulnerability,<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-276918972f445981d4a53d9ce12683ed\">bringing standards on \u2018ability to pay\u2019 into the Vulnerability Standards, rather than having them as a separate set of standards,<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-56bf94c763768ce7acec88d97501b45b\">new Standards on supporting vulnerable third parties<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-98624922bc0b75327903b38295878539 wp-block-paragraph\">Full details of the consultation responses received, and changes made to the Standards, can be found in the consultation response report on the ECB\u2019s website.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-cc3290f0d6a223ea869c5e5b3c3a0a16 wp-block-paragraph\">DIWEDD<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9cb0c5987d46b79dd3a86034b2fcefd7 wp-block-paragraph\">Notes for editors:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-e7df0d27865cd5bea11fa22dc8065359\">Mae&#039;r BCE hefyd yn cynnal gwasanaeth trin cwynion i&#039;r rhai sy&#039;n teimlo eu bod wedi cael eu trin yn annheg gan gwmni neu asiant gorfodi. Lansiwyd y gwasanaeth ym mis Ionawr 2025. Os byddwn yn canfod bod asiant neu gwmni wedi torri ein safonau, rydym yn argymell llwybrau iawndal i&#039;r achwynydd, y mae cwmn\u00efau achrededig yn cytuno i gydymffurfio \u00e2 nhw. Dysgwch fwy yma: <a href=\"https:\/\/enforcementconductboard.org\/cy\/complaints-policies-and-guidance\/\">Polis\u00efau a chanllawiau cwynion \u2013 bwrdd gorfodi<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-42603d8705f9a531c405e813ab1d491e\">Y Bwrdd Ymddygiad Gorfodi (ECB) yw&#039;r corff goruchwylio annibynnol sy&#039;n gyfrifol am oruchwylio&#039;r diwydiant gorfodi. Ein cenhadaeth yw sicrhau bod pawb sy&#039;n profi camau gorfodi yn cael eu trin yn deg. Gallwch ddysgu mwy am ein gwaith drwy ymweld \u00e2 <a href=\"https:\/\/enforcementconductboard.org\/cy\/who-we-are\/#whatwedo\">Pwy ydym ni \u2013 bwrdd gorfodi<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-736e1f88c2178358a7b5f527dcb6ffd6\">Our Vulnerability Standards and related documents can be found at <a href=\"https:\/\/enforcementconductboard.org\/cy\/vulnerability-and-ability-to-pay-standards\/\">Vulnerability and Ability to Pay Standards &#8211; enforcementconductboard<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-d20167f8555f90d798a6c909e31a0462\">We oversee the enforcement industry through an accreditation programme. It covers 97% of the private enforcement market, and 10 Local Authority in-house teams are also accredited.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-3ab2cc0dfffe8ef8dae0645fa438db80\">In 2024 we created new, robust standards for firms and agents, ensuring everyone subject to enforcement action is treated fairly. We took the decision to develop Vulnerability Standards separately, allowing more time for engagement and discussion. All accredited firms must agree to meet our standards of practice. Read more about our standards here: <a href=\"https:\/\/enforcementconductboard.org\/cy\/standards\/\">Safonau \u2013 bwrdd ymddygiad gorfodi<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-b1abd403689fb5190208ec5444674064\">In January 2026 we published our first Insight Report, bringing together data from our complaints and oversight work. The full report is on our website here <a href=\"https:\/\/enforcementconductboard.org\/wp-content\/uploads\/2026\/01\/ECB-Insight-Report-2026.pdf\">ECB-Insight-Report-2026.pdf<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>The ECB has today published new Vulnerability Standards for enforcement firms and agents. The Standards provide stronger protections for people in vulnerable situations.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-7945","post","type-post","status-publish","format-standard","hentry","category-press-releases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New ECB Vulnerability Standards launched, setting a higher bar for fair enforcement (bailiff) action - enforcementconductboard<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enforcementconductboard.org\/cy\/new-ecb-vulnerability-standards-launched-setting-a-higher-bar-for-fair-enforcement-bailiff-action\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New ECB Vulnerability Standards launched, setting a higher bar for fair enforcement (bailiff) action\" \/>\n<meta property=\"og:description\" content=\"The ECB has today published new Vulnerability Standards for enforcement firms and agents. 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