{"id":7951,"date":"2026-04-28T15:20:08","date_gmt":"2026-04-28T15:20:08","guid":{"rendered":"https:\/\/enforcementconductboard.org\/?p=7951"},"modified":"2026-04-28T15:22:19","modified_gmt":"2026-04-28T15:22:19","slug":"chief-executives-report-april-2026","status":"publish","type":"post","link":"https:\/\/enforcementconductboard.org\/cy\/chief-executives-report-april-2026\/","title":{"rendered":"Chief Executive\u2019s Report – April 2026"},"content":{"rendered":"

Rhagymadrodd<\/strong><\/p>\n\n\n\n

    \n
  1. It has been a busy end to the financial year at the ECB that has also been shaped by some significant wider developments.<\/li>\n<\/ol>\n\n\n\n

    <\/p>\n\n\n\n

      \n
    1. On 26 March, the Ministry of Justice laid the Statutory Instrument required to give effect to the 5% rise in enforcement fees that it had announced last year. Having already announced its decision to make this change, it is welcome to see it laid, providing much needed certainty for everyone involved in the sector. The rise will take effect from 1 May.<\/li>\n<\/ol>\n\n\n\n

      <\/p>\n\n\n\n

        \n
      1. Separately, since the last Board meeting there have been more reported cases of serious assaults against enforcement agents. This includes a tragic case where a County Court Bailiff died as a result of injuries sustained whilst doing his job.<\/li>\n<\/ol>\n\n\n\n

        <\/p>\n\n\n\n

          \n
        1. At its meeting, the Board will be discussing the results of our most recent data return process – this reveals a concerning trend in increasing numbers of threats and abuse towards enforcement agents. Our standards already place some requirements on accredited firms around supporting agent safety. We are keen to investigate other opportunities for us to support initiatives that help to keep enforcement agents and frontline staff safe. Nobody should have to face threats or violence when doing their jobs.<\/li>\n<\/ol>\n\n\n\n

          <\/p>\n\n\n\n

          <\/p>\n\n\n\n

          Diweddariad rheolaeth ariannol<\/strong><\/p>\n\n\n\n

            \n
          1. The year-end, month twelve figures may be available for report orally at the meeting. In the meantime, total expenditure at the eleven-month point in financial year i.e. to the end of February was \u00a31,345,631 (January: \u00a31,218,484) against the reforecast budget of \u00a31,386,411, giving an underspend against the reforecast budget of \u00a340,780. As previously reported, the underspend resulted from an underspend on salaries against what was anticipated, and otherwise related to phasing and timing of expenditure.<\/li>\n<\/ol>\n\n\n\n

            <\/p>\n\n\n\n

              \n
            1. In terms of the balance sheet, the cash position as at the end of February was \u00a3473,322 (January: \u00a3619,679). Accounting for current liabilities, our net current asset position is \u00a3499,908 (January: \u00a3625,655).<\/li>\n<\/ol>\n\n\n\n

              <\/p>\n\n\n\n

                \n
              1. Based on the current underspend against the reforecast, we will close the financial year with carried forward funds of \u00a3330,363. Based on our reforecast expenditure, this equates to 2.6 months of reserves based on the 2025\/26 monthly run rate (2.0 months of the 2026\/27 monthly run rate).<\/li>\n<\/ol>\n\n\n\n

                <\/p>\n\n\n\n

                  \n
                1. The final draft business plan and budget are presented as a separate agenda item for Board sign off.<\/li>\n<\/ol>\n\n\n\n

                  <\/p>\n\n\n\n

                  Capitalisation policy<\/em><\/p>\n\n\n\n

                    <\/ol>\n\n\n\n

                    <\/p>\n\n\n\n

                      \n
                    1. In discussion with the finance team at js2, we would like to recommend to Board the introduction of a formal capitalisation policy to ensure greater consistency, transparency, and financial discipline in the way we record and manage our assets. Under this policy, IT equipment with an individual value above \u00a31,000 will be capitalised and depreciated over a three\u2011year period, reflecting its expected useful economic life. This approach would align our accounting treatment with sector norms and improve the accuracy of our financial reporting by distinguishing between routine operating expenditure and longer\u2011term capital investment. This, in turn, would support better budgeting and forecasting, as the cost of significant assets would be spread over the period in which they deliver value rather than being recognised in a single year.<\/li>\n<\/ol>\n\n\n\n

                      <\/p>\n\n\n\n

                        \n
                      1. Our spend in 2025\/26 on IT equipment over \u00a31,000 was \u00a37,588, meaning that we would reduce the in-year spend to \u00a32,529, and then charge the same sum i.e. \u00a32,529 in 2026\/27 (year 2) and 2027\/28 (year 3) (based on the current level of laptops).<\/li>\n<\/ol>\n\n\n\n

                        <\/p>\n\n\n\n

                          \n
                        1. The Board is invited to approve<\/strong> this capitalisation policy.<\/li>\n<\/ol>\n\n\n\n

                          <\/p>\n\n\n\n

                          <\/p>\n\n\n\n

                          <\/p>\n\n\n\n

                          Diweddariad staffio<\/strong><\/p>\n\n\n\n

                            \n
                          1. We held a team day in London on 25 March where we were joined by the Chair and Vice Chair of the High Court Enforcement Officers Association for a session on high court enforcement. We also took some time at the session to review our progress in March, and our workplan for the early part of the new business planning year. We also held a leadership team day in London on 11 March. \u00a0<\/li>\n<\/ol>\n\n\n\n

                            <\/p>\n\n\n\n

                              \n
                            1. Our two new team members joined in April \u2013 our new Risk and Compliance Manager joined on 7 April and our new Complaints Investigator joins on 20 April. Both are working through detailed induction and onboarding plans. \u00a0<\/li>\n<\/ol>\n\n\n\n

                              <\/p>\n\n\n\n

                                \n
                              1. Our draft leave policy is presented to the Board as a separate agenda item for sign off. \u00a0\u00a0<\/li>\n<\/ol>\n\n\n\n

                                <\/p>\n\n\n\n

                                <\/p>\n\n\n\n

                                <\/p>\n\n\n\n

                                Diweddariad Diogelu Data a TG<\/strong><\/p>\n\n\n\n

                                  \n
                                1. Our Managed IT Services providers, Elysian, have now completed over four months of support for the ECB, having started on 1 December 2025. The helpdesk service is performing well. \u00a0<\/li>\n<\/ol>\n\n\n\n

                                  <\/p>\n\n\n\n

                                  Data Use and Access Act (DUAA)<\/em><\/p>\n\n\n\n

                                  <\/p>\n\n\n\n

                                    \n
                                  1. This piece of data protection legislation comes into full force in summer 2026 and we are tracking updates from the Information Commissioner\u2019s Office with a view to assessing the impact on the ECB. The DUAA is the UK\u2019s latest step in evolving data protection law post-GDPR, aiming to make data use more flexible while maintaining strong safeguards. It focuses on enabling responsible data sharing and innovation, particularly for AI, research and public services. There is a particular emphasis on proportionate compliance \u2013 reducing unnecessary burdens while keeping accountability for higher-risk processing.<\/li>\n<\/ol>\n\n\n\n

                                    <\/p>\n\n\n\n

                                      \n
                                    1. The ICO is expected to take a more pragmatic, outcomes-based approach to regulation rather than strict box-ticking and we are expecting updated guidance and potentially new expectations around transparency, risk assessment and data sharing practices.<\/li>\n<\/ol>\n\n\n\n

                                      <\/p>\n\n\n\n

                                        \n
                                      1. We will shortly be making some changes to our privacy notice<\/a>\u00a0– they will not be extensive for now but there might be more changes to make once the ICO guidance is updated.<\/li>\n<\/ol>\n\n\n\n

                                        <\/p>\n\n\n\n

                                        <\/p>\n\n\n\n


                                        Goruchwyliaeth ac Adolygiad Thematig<\/strong><\/p>\n\n\n\n

                                          \n
                                        1. As promised, the overall Thematic Review report on Fees, on which the Board saw a paper in March, will be circulated to the Board in full out of committee. We are still on course to publish it in May.<\/li>\n<\/ol>\n\n\n\n

                                          <\/p>\n\n\n\n

                                            \n
                                          1. The publication of the Thematic Review report will pave the way for the ECB\u2019s consultation paper on proposed new guidance (and ultimately standards) on Fee charging. We plan to present a draft consultation paper to the Board in June.\u00a0 Closer to the time, we can consider whether to then proceed with consultation then, or whether a short strategic pause would be favourable.<\/li>\n<\/ol>\n\n\n\n

                                            <\/p>\n\n\n\n

                                            <\/p>\n\n\n\n

                                            <\/p>\n\n\n\n

                                            Datblygu Safonau ECB<\/strong><\/p>\n\n\n\n

                                              \n
                                            1. The new Vulnerability Standards launched on 23rd<\/sup> March alongside the ECB\u2019s report on the Standards consultation and the final reports of the independent research with agents and people with lived experience of enforcement. The Standards and accompanying material were shared directly with accredited firms, key stakeholders and consultation respondents. The overall reception has been generally positive with CIVEA, HCEO and several firms highlighting the launch and welcoming the Standards in LinkedIn posts.<\/li>\n<\/ol>\n\n\n\n

                                              <\/p>\n\n\n\n

                                                \n
                                              1. Firms will now have until the 23rd<\/sup> June to develop their implementation plans and the ECB may request to review plans from a sample of firms as part of the oversight approach. Ahead of the Standards coming into force in January 2027 next steps for the ECB policy function will be to identify priority areas for accompany guidance and the approach to working with key stakeholders to develop it over the remainder of the year.<\/li>\n<\/ol>\n\n\n\n

                                                <\/p>\n\n\n\n

                                                <\/p>\n\n\n\n

                                                <\/p>\n\n\n\n

                                                Trin cwynion<\/strong><\/p>\n\n\n\n

                                                <\/p>\n\n\n\n

                                                  \n
                                                1. As of 9 April, we had 167 live cases. The cases are distributed as follows: 8 at Initial Consideration, 57 at Further Consideration and 102 at investigation stage.<\/li>\n<\/ol>\n\n\n\n

                                                  <\/p>\n\n\n\n

                                                    \n
                                                  1. Of those at investigation, 13 are at draft decision stage, 13 are under investigation with the remainder (76) pooled for allocation.\u00a0<\/li>\n<\/ol>\n\n\n\n

                                                    <\/p>\n\n\n\n

                                                      \n
                                                    1. Following the slight dip from October to December, incoming complaints to the ECB have regained momentum.\u00a0 We received 89 in January, 88 in February and 99 in March.\u00a0\u00a0 In total we received 1022 from 1 January 2025 to 31 March 2026.<\/li>\n<\/ol>\n\n\n\n

                                                      <\/p>\n\n\n\n

                                                        \n
                                                      1. By 31 March we had closed 852 complaints, 637 at Initial Consideration, 108 at Further Consideration and 107 at Investigation stage.\u00a0 The introduction of the Complaints Assessor at the beginning of the year has enabled us to make in-roads into the number of cases awaiting further consideration.\u00a0 While we are trying different approaches at further consideration stage to manage the number of cases accepted for investigation, inevitably as we work through the further consideration cases the knock-on impact of that has been an increase in the number of cases passing to investigation.\u00a0 In February and March, we launched 53 investigations.\u00a0<\/li>\n<\/ol>\n\n\n\n
                                                          \n
                                                        1. Our performance against our KPIs is as follows:<\/li>\n<\/ol>\n\n\n\n
                                                          Complaint Stage <\/strong><\/td>Targed<\/strong><\/td>Achosion<\/strong><\/td>Perfformiad<\/strong><\/td><\/tr>
                                                          Ystyriaeth Gychwynnol <\/td>Ystyriwch o fewn 5 diwrnod gwaith (o'r derbyniad)<\/td>1004<\/td>91%<\/td><\/tr>
                                                          Ystyriaeth Bellach <\/td>Ystyriwch o fewn 15 diwrnod gwaith (o'r derbyniad) <\/td>315<\/td>42%<\/td><\/tr>
                                                          Ymchwiliad <\/td>Cau mewn 90 diwrnod calendr (o Invest.) <\/td>107<\/td>19%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                          <\/p>\n\n\n\n

                                                            \n
                                                          1. We are now allocating cases for investigation that are four months from the date of the launch of the investigation.\u00a0 This is outside of our KPI of 90 calendar days but represents a significant improvement on our position only six weeks ago where investigations were being allocated over five months from the launch of the investigation. Our focus has remained on managing the expectations of the parties from the outset and providing regular updates.\u00a0<\/li>\n<\/ol>\n\n\n\n

                                                            <\/p>\n\n\n\n

                                                              \n
                                                            1. Our investigations continue to demonstrate the value of the independent consideration of complaints, with over half having been either upheld in some way or resolved without the need for a formal investigation decision. The investigation outcomes are set out in the table below.<\/li>\n<\/ol>\n\n\n\n

                                                              <\/p>\n\n\n\n

                                                              Canlyniad yr Ymchwiliad<\/strong><\/td>Rhif<\/strong><\/td><\/tr>
                                                              Datrysiad a gyflawnwyd neu a gynigiwyd ar \u00f4l cyflwyno cwyn<\/td>6<\/td><\/tr>
                                                              Heb ei gadarnhau <\/td>46<\/td><\/tr>
                                                              Wedi'i gadarnhau'n rhannol <\/td>41<\/td><\/tr>
                                                              Wedi'i gadarnhau<\/td>10<\/td><\/tr>
                                                              Cyfeiriwyd at y corff<\/td>1<\/td><\/tr>
                                                              Another scheme considering complaint \/ more appropriate for another scheme<\/td>3<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                              <\/p>\n\n\n\n

                                                                \n
                                                              1. In addition, we have also resolved 11 complaints at the further consideration stage.<\/li>\n<\/ol>\n\n\n\n

                                                                <\/p>\n\n\n\n

                                                                  \n
                                                                1. As well as providing remedies for the individual we have recommended changes to procedures and \/ or for reminders or training to be provided to staff in 45 investigations.\u00a0<\/li>\n<\/ol>\n\n\n\n

                                                                  <\/p>\n\n\n\n

                                                                    \n
                                                                  1. Since my last report, we have received two decision review requests and have three in total that are under consideration. One of those is from an Enforcement Firm.\u00a0 We have also concluded four decision reviews and found no basis to change our original decision.\u00a0 We have not received any service complaints since my last Board report.<\/li>\n<\/ol>\n\n\n\n

                                                                    <\/p>\n\n\n\n

                                                                      \n
                                                                    1. We have a new Investigator joining us on 20 April and have a full induction programme planned for them.<\/li>\n<\/ol>\n\n\n\n

                                                                      <\/p>\n\n\n\n

                                                                        \n
                                                                      1. We are also preparing for two complaint workshops with complaint handlers from the Enforcement Firms at the end of April and beginning of May.\u00a0 The key aims are to share the themes and learning from our complaint work, to obtain their feedback on the complaints process and identify potential efficiencies (to be explored via the process and efficiency review) and to explore their information requirements from the Tizo system.<\/li>\n<\/ol>\n\n\n\n

                                                                        <\/p>\n\n\n\n


                                                                        <\/p>\n\n\n\n

                                                                        Communications and Engagement<\/strong><\/p>\n\n\n\n

                                                                          \n
                                                                        1. The Vulnerability Standards provided the main focus of our communications and engagement work in March. We have published the Standards, Revealing Reality reports and consultation report, refreshed the relevant web pages, and shared the Standards and Press Release with a range of Stakeholders. The engagement and discussion that we have done over the last year meant that most stakeholders were already well informed, and a result the launch went very smoothly. We have also shared the Standards with the Secretary of State for Communities and Local Government, who we understand is preparing to publish his Council Tax consultation response imminently.<\/li>\n<\/ol>\n\n\n\n
                                                                            \n
                                                                          1. Between us, the Director of Government & Risk, Director of External Affairs and I spoke at 10 IRRV fora across England and Wales in March, focusing on data from our Insight Report and the Vulnerability Standards. Our presentation was well received and it was a good opportunity to begin building deeper relationships with creditors. The Director of External Affairs and Policy Manager also attended a Taking Control Coalition meeting where they gave an overview of the Insight Report and the Vulnerability Standards. The Director of Government & Risk is on the panel at the CIVEA Conference on 23 April, debating statutory regulation with representatives from enforcement, financial services and local government.<\/li>\n<\/ol>\n\n\n\n
                                                                              \n
                                                                            1. The draft business plan was published for consultation at the end of February and the consultation closed on 27 March. The business plan is a separate item on today\u2019s agenda. \u00a0<\/li>\n<\/ol>\n\n\n\n
                                                                                \n
                                                                              1. The ECB has also been invited to speak at HMT\u2019s Debt Fairness Group quarterly in-person meeting on 22nd<\/sup> April. In alignment with the Government Debt Strategy\u2019s objective to professionalise the debt management community, HMT have requested a focus on enforcement as a profession and the necessary skills and capabilities for the enforcement agent\u2019s role. There is particular interest in the ways in which the insight from the research with Enforcement Agents has enhanced the policy work involved in developing the Standards.<\/li>\n<\/ol>\n\n\n\n

                                                                                <\/p>\n\n\n\n

                                                                                <\/p>","protected":false},"excerpt":{"rendered":"

                                                                                Introduction Financial management update Capitalisation policy Staffing update Data Protection and IT update Data Use and Access Act (DUAA) Oversight and Thematic Review ECB Standards Development Complaints handling Complaint Stage  Target Cases Performance Initial Consideration  Consider in 5 working days (from receipt) 1004 91% Further Consideration  Consider in 15 working days (from receipt)  315 42% […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-7951","post","type-post","status-publish","format-standard","hentry","category-ceo-reports"],"yoast_head":"\nChief Executive\u2019s Report - April 2026 - enforcementconductboard<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enforcementconductboard.org\/cy\/chief-executives-report-april-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chief Executive\u2019s Report - 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