Making sure people experiencing enforcement action are fairly treated
The Enforcement Conduct Board provides independent oversight of the enforcement industry (bailiffs) to ensure that all those who are subject to enforcement action in England & Wales are fairly treated.
We are consulting on our Vulnerability and Ability to Pay Standards until October 31 2025.
At their core, these draft Standards aim to do two things:
improve the way that enforcement firms and agents identify and respond to vulnerable people, and
increase the use of sustainable payment arrangements for people who can’t pay their debt in full immediately