Enforcement Conduct Board
Making sure people experiencing enforcement action are fairly treated
The Enforcement Conduct Board provides independent oversight of the enforcement industry (bailiffs) to ensure that all those who are subject to enforcement action in England & Wales are fairly treated.
Reliable data on how the enforcement industry operates has never been more important. That’s why we’ve published our first-ever Insights Report, bringing together data from our oversight and complaints work and from ECB-accredited firms.
Every year, millions of people are contacted by enforcement agents, and firms collect over £1bn in debts, mostly from unpaid parking and traffic fines and council arrears.
The vast majority of cases are handled professionally but tens of thousands of people still have a poor experience – including many who are vulnerable.
Download the report here here
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