Research
ECB commissioned award winning M.E.L to lead first of its kind research into doorstep interactions of enforcement agents. Researchers visited a selection of ECB accredited enforcement firms, of all sizes, and choosing and viewing random samples of body worn video (BWV) taken during enforcement visits. The samples videos were assessed by the researchers against criteria that the ECB have developed in collaboration with debt advice and enforcement industry experts.
ECB commissioned independent research agency, Thinks Insight and Strategy to run a series of workshops with enforcement agents as well as carrying out a number of depth interviews with those who have lived experience of enforcement action. This research was conducted in May 2024 as part of the engagement for our standards project
ECB commissioned Revealing Reality to research some people’s experience of enforcement action.
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Press releases
Enforcement Conduct Board appoints Chris Nichols as first CEO
Enforcement conduct board announces new board appointments
Latest Press Release
New Enforcement Conduct Board research finds that 6% of civil enforcement doorstep interactions are a breach of current standards
YPO has today (14th May 2024) committed to making ECB accreditation a prerequisite for any future contracting via their procurement solution for enforcement services. YPO’s solution is used by over 75% of local authorities in England and Wales.
Our accreditation scheme, launched in the Autumn of 2023, is the framework through which we hold enforcement firms to account…
Blog
ECB Standards Launch Day
ECB Chair’s Blog – October 2024
Consultation on ECB approach to Complaints Handling and Sanctions
ECB Chair’s Blog – September 2024
Hearing from you
ECB CEO’s Blog July 2024
ECB Chair’s Blog – July 2024
ECB CEO’s Blog June 2024
ECB Chair’s Blog – June 2024
ECB Chair’s Blog – April 2024
Latest Blog Post
ECB Standards Launch Day
September’s Board meeting was a virtual one, with lots to discuss. We started by considering and reflecting on the progress that has been made over the summer with the launch of our consultation on new standards for enforcement, and the workshops and discussions that the team have been leading during the consultation period…