Research
ECB commissioned award winning M.E.L to lead first of its kind research into doorstep interactions of enforcement agents. Researchers visited a selection of ECB accredited enforcement firms, of all sizes, and choosing and viewing random samples of body worn video (BWV) taken during enforcement visits. The samples videos were assessed by the researchers against criteria that the ECB have developed in collaboration with debt advice and enforcement industry experts.
ECB commissioned independent research agency, Thinks Insight and Strategy to run a series of workshops with enforcement agents as well as carrying out a number of depth interviews with those who have lived experience of enforcement action. This research was conducted in May 2024 as part of the engagement for our standards project
ECB commissioned Revealing Reality to research some people’s experience of enforcement action.
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Press releases
The ECB appoints two new Board members
Statement and Briefing on Linking of Enforcement Fees
First Local Authorities sign up to be ECB accredited
Latest Press Release
The ECB appoints two new Board members
The Enforcement Conduct Board is pleased to announce the appointment of two new Board members: Caroline Wells and Delroy Corinaldi.
Blog
CEO Newsletter September 2025
ECB Chair’s Blog – September 2025
ECB Chair’s Blog – July 2025
ECB Chair’s Blog – April 2025
ECB Chair’s Blog – March 2025
Complaints Investigator’s Blog:
Consultation on draft business plan for 2025/26
ECB Chair’s Blog – January 2025
Reflecting on a Year of Milestones and Looking Ahead
Latest Blog Post
CEO Newsletter September 2025
I hope that you’ll already be aware of the ECB’s consultation on draft Standards for Vulnerability and Ability to Pay, which we launched on 19 September. This is a milestone moment for us and I want to use this newsletter to set the scene, provide more detail on the process so far, and to thank everyone who has contributed to the conversation already.
Briefings
Statutory Regulation Briefing June 2025
ECB blueprint for statutory regulation of the enforcement (bailiff) sector
ECB blueprint for statutory regulation of the enforcement (bailiff) sector
ECB blueprint for statutory regulation of the enforcement (bailiff) sector – INFOGRAPHIC
ECB Response to Regulation of Debt Enforcement Consultation July 2025