Research
ECB commissioned award winning M.E.L to lead first of its kind research into doorstep interactions of enforcement agents. Researchers visited a selection of ECB accredited enforcement firms, of all sizes, and choosing and viewing random samples of body worn video (BWV) taken during enforcement visits. The samples videos were assessed by the researchers against criteria that the ECB have developed in collaboration with debt advice and enforcement industry experts.
ECB commissioned independent research agency, Thinks Insight and Strategy to run a series of workshops with enforcement agents as well as carrying out a number of depth interviews with those who have lived experience of enforcement action. This research was conducted in May 2024 as part of the engagement for our standards project
ECB commissioned Revealing Reality to research some people’s experience of enforcement action.
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Press releases
First Local Authorities sign up to be ECB accredited
Enforcement Conduct Board appoints Chris Nichols as first CEO
Enforcement conduct board announces new board appointments
Latest Press Release
First Local Authorities sign up to be ECB accredited
6th December 2024 The Enforcement Conduct Board (ECB) is pleased to announce that six in house enforcement teams at local authorities across England and Wales have signed up to the ECB’s Accreditation Scheme. The authorities are: The group includes some of the larger and more established in-house teams in the market, as well as some newer ones . By signing up for the ECB’s independent oversight, the local authorities are making a public commitment to fairness and accountability when it comes to the recovery of public sector debts. They are also committing to meet new, higher standards for enforcement work. Chris Nichols, ECB Chief Executive said: “We are delighted to welcome seven local authorities to our accreditation and oversight. “The money recovered for councils during enforcement helps to fund vital public services but it can be a difficult and stressful experience for many. “Members of the public should be
Blog
ECB Chair’s Blog – March 2025
Complaints Investigator’s Blog:
Consultation on draft business plan for 2025/26
ECB Chair’s Blog – January 2025
Reflecting on a Year of Milestones and Looking Ahead
In-house accreditation
ECB Chair’s Blog – November 2024
ECB Standards Launch Day
ECB Chair’s Blog – October 2024
Consultation on ECB approach to Complaints Handling and Sanctions
Latest Blog Post
ECB Chair’s Blog – March 2025
September’s Board meeting was a virtual one, with lots to discuss. We started by considering and reflecting on the progress that has been made over the summer with the launch of our consultation on new standards for enforcement, and the workshops and discussions that the team have been leading during the consultation period…